Etiquette is a set of traditions based on kindness, efficiency, and logic that have evolved over time.
Manners don't stifle self-expression. You don't have to change your personality to be polite unless rudeness is an integral part of your character; otherwise Etiquette enables you to be both powerful and polite, strong and sweet.
Good manners will save you time because you won't have to spend time soothing over hurt feelings or making up for damaging mistakes and they free you from the discomfort of uncertainty and the fear of offending someone.
In today's hectic, bottom-line oriented business environment and a competitive city jungle like NYC, etiquette skills can soften the high-pressure demands you place on your co-workers and forestall explosive outbursts. Graciousness will help you obtain and maintain clients. A courteous demeanor can advance your career and enhance your reputation as a professional.
Without these skills you not only risk losing customers, the support of associates and colleagues but your loving friends & family.
